Updog Monthly Order Win-Back – Terms and Conditions
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1. The Promoter
1.1 The Promoter is Updog Supplements Pty Ltd (ABN 31 680 740 569) ("Updog", "we", "us"). Questions about the Promotion can be sent to us via our Contact Us page form.
1.2 By entering, you agree to these Terms and Conditions.
2. Promotion Periods
2.1 The Updog Monthly Order Giveaway ("Promotion") runs as a separate promotion each calendar month.
2.2 Each "Promotion Period" starts at 12:00:00am AEST on the first day of the calendar month and ends at 11:59:59pm AEST on the last day of that month. All times are Brisbane time (AEST).
2.3 Each Promotion Period has its own draw. Entries do not carry over from one Promotion Period to the next.
3. Who can enter
3.1 Entry is open to Australian residents aged 18 years or older with an Australian delivery address.
3.2 Employees, officers and contractors of Updog, their immediate families, and any agencies involved in running the Promotion are not eligible to enter.
4. How to enter
4.1 To enter a Promotion Period, you must:
• (a) place an order through the Updog website at www.updog.com.au during the Promotion Period; and
• (b) be subscribed to Updog's email mailing list, using the same email address as your order, by the end of that Promotion Period.
4.2 There is no minimum spend.
4.3 Each eligible order is one entry. There is no limit on the number of entries.
4.4 An order is not a valid entry if it is cancelled, returned or fully refunded before the draw.
4.5 Orders placed through any channel other than the Updog website (for example, third-party marketplaces or retailers) are not eligible.
5. The draw
5.1 The draw for each Promotion Period will take place on or before the 10th day of the following month, with the winner chosen at random by computerised random selection from all valid entries for that Promotion Period.
5.2 One winner is drawn for each Promotion Period.
6. The prize
6.1 The prize is a refund of the total amount paid for the winning order, including shipping, up to a maximum of $250 (including GST). If the winning order is over $250, $250 will be refunded.
6.2 The maximum prize value for each Promotion Period is $250 (including GST).
6.3 The refund will be processed automatically to the original payment method within 7 days of the draw. The winner does not need to do anything to claim the prize, and keeps the products in their order.
6.4 The prize cannot be transferred or exchanged for cash, credit or any other item.
6.5 If the winner later returns any products from the winning order, no further refund will be given for those products.
7. Notifying the winner
7.1 The winner will be notified by email, using the email address on the winning order, within 2 business days of the draw.
7.2 The winner will not be announced publicly.
8. If the refund can't be processed
8.1 If the refund can't be processed to the original payment method (for example, if the card has been closed), we will contact the winner by email to arrange another way to pay the prize.
8.2 If we cannot pay the prize within 28 days of first contacting the winner, the prize will be forfeited. In that case, a redraw will take place at the same location and by the same method as the original draw within 14 days, from the remaining valid entries for that Promotion Period. The redraw winner will be notified by email within 2 business days of the redraw.
9. Disqualification
9.1 We may disqualify any entry or entrant that we reasonably believe breaches these Terms and Conditions, or involves fraud, tampering or attempts to manipulate the Promotion, including orders placed only to gain entries and then cancelled or returned.
9.2 If the winner is found to be ineligible, a redraw will take place in line with clause 8.2.
10. Privacy
10.1 We collect entrants' personal information to run the Promotion, including checking eligibility, conducting the draw and processing the prize.
10.2 Entrants on the mailing list will receive marketing emails from Updog and can unsubscribe at any time. Unsubscribing before the end of a Promotion Period means any orders in that period will not be entered.
10.3 Personal information is handled in line with our Privacy Policy.
11. General
11.1 Nothing in these Terms and Conditions limits any rights you have under the Australian Consumer Law.
11.2 To the extent permitted by law, Updog is not responsible for entries that are not recorded because of technical problems outside our reasonable control.
11.3 Updog may change, suspend or end the Promotion for future Promotion Periods by updating these Terms and Conditions on its website. Any change will not affect a Promotion Period that has already started, unless the change is required by law or a regulator, or is needed because of circumstances outside our control.
11.4 These Terms and Conditions are governed by the laws of Queensland, Australia.